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[Download](https://www.dropbox.com/s/oui6hdv6knwkhf1/original-common_support_questions.pdf?dl=0) Common Support Questions document [Download](https://www.dropbox.com/s/e3akczc8ewb7ihc/original-support_matrix.pdf?dl=0) Support Matrix document [Download](https://www.dropbox.com/s/b344lvi8cawfz97/SUPPORT%20PROCESS.pdf?dl=0) Support Process document [Download](https://www.dropbox.com/s/wu400s9bgk3su9y/Service%20hours.pdf?dl=0) Support Service Hours